TERMS Of SERVICE

利用規約

These Terms of Service (hereinafter referred to as the “Terms”) set forth the conditions governing the use of the services provided by Imagine International Co., Ltd. (hereinafter referred to as the “Company”). Individuals who use the services (hereinafter referred to as “Users”) shall use the services (hereinafter referred to as the “Service”) only after agreeing to these Terms.

Article 1 (Application)

These Terms shall apply to all relationships between the User and the Company regarding the use of the Service.

Article 2 (Eligible Users)

Except for private party reservations and rental space use, the Service is intended for preschool children aged 0 to 6 years old. Children aged 7 years or older are not permitted to use the Service. If a User is found to have misrepresented a child’s age, the User and the child will be required to leave the facility immediately, and no refunds will be provided.

Article 3 (Reservations and Conditions of Use)

  • 1.The Service is available by reservation only. Reservations may be made via LINE or the contact form.
  • 2.One adult may accompany up to three children. If there are insufficient accompanying adults, entry may be denied.
  • 3.Children are not permitted to enter the facility alone. A parent, guardian, or an accompanying person aged 20 or older is required at all times. Entry by adults without children is not permitted.
  • 4.Users are required to strictly observe their reserved time slot. Extensions may be permitted depending on availability and may incur additional charges. Please cooperate in leaving on time to avoid inconvenience to the next reservation.
  • 5.Only beverages are permitted inside the facility. Food may be brought in only for private reservations. All garbage must be taken home by the Users.

Article 4 (Cancellation Policy)

  • 1.Cancellation fees for private reservations are as follows:
    • ◆Up to 8 days before the reservation date: No cancellation fee
    • ◆7 to 4 days before: 30% of the usage fee
    • ◆3 to 2 days before: 50% of the usage fee
    • ◆1 day before or on the reservation date: 100% of the usage fee
  • 2.Optional services such as balloon decorations or catering are non-refundable once arrangements have been made, and the full amount will be charged if canceled.
  • 3.Cancellations or changes must be communicated via telephone or LINE. If a reservation is canceled without prior notice or if a User fails to appear without notice, the full cancellation fee stated above will be charged.
  • 4.If payment of the cancellation fee is delayed, the User shall pay late payment damages at an annual rate of 14.6%.

Article 5 (Prohibited Conduct)

Users shall not engage in the following acts when using the Service:

  • 1.Acts that violate laws or public order and morals
  • 2.Dangerous behavior (such as jumping from high places or intentionally damaging play equipment)
  • 3.Conduct that disturbs other customers (such as loud shouting, abusive language, or violence)
  • 4.Bringing hazardous items (such as knives, fire, or toxic substances) into the facility
  • 5.Bringing pets into the facility
  • 6.Drinking alcohol or smoking (except during private parties where permitted)
  • 7.Damaging or soiling the facility, equipment, or fixtures
  • 8.Causing noise or disturbances outside the facility or with neighboring properties
  • 9.Any other behavior deemed inappropriate by the facility

Article 6 (Restrictions on Use and Removal)

The facility may restrict use of the Service or require Users to leave the premises without prior notice if any of the following apply:

  • 1.Violation of these Terms
  • 2.Dangerous behavior is observed
  • 3.The User is determined to be interfering with the operation of the facility
  • 4.Misrepresentation of age or use by individuals outside the eligible age range is discovered
  • 5.False information was provided during reservation (such as age or number of participants)

No refunds will be issued in the event of removal.

Article 7 (Disclaimer of Liability)

  • 1.The Company shall not be liable for any injuries, accidents, theft, loss, or disputes occurring within the facility, except in cases of intentional misconduct or gross negligence by the Company. Guardians are responsible for supervising their children at all times.
  • 2.The facility implements infection prevention measures (including air purification and disinfectant sprays). However, Users are requested not to bring children who are feeling unwell. The Company shall not be liable for damages related to the spread of infectious diseases
  • 3.Disputes between customers must be resolved between the parties involved, and the Company shall bear no responsibility.
  • 4.The Company shall not be liable for damages caused by emergency closures or interruptions of the facility, including those due to natural disasters or equipment failure, except in cases of intentional misconduct or gross negligence by the Company.
  • 5.Damage to digital play equipment or inappropriate use (including access to age-inappropriate content) shall be the responsibility of the User, and the Company shall not be liable.
  • 6.The Company shall not be responsible for any effects on children resulting from alcohol consumption or smoking by parents or guardians.
  • 7.No refunds will be issued under any circumstances, except in cases of intentional misconduct or gross negligence by the Company.

Article 8 (Personal Information and Privacy)

  • 1.Reservation information will be strictly managed, but in the event of a data breach, the Company shall not be liable except in cases of intentional misconduct or gross negligence.
  • 2.When taking photos or videos, Users must respect the privacy of other customers. Any disputes arising from photography or recording shall be resolved by the parties involved.

Article 9 (Amendment of Terms)

The facility may amend these Terms when deemed necessary. In the event of significant changes, Users will be notified in advance.

Article 10 (Governing Law and Jurisdiction)

The interpretation of these Terms shall be governed by the laws of Japan. In the event of any dispute arising from or related to these Terms, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance, based on the location of the Company’s principal place of business.